At Wincorn Medical, If, we are committed to providing high-quality surgical instruments. If you are not completely satisfied with your purchase, we offer a refund policy to ensure your confidence in our products.
Refund requests can be made within 7 days of the purchase date. Products must be in their original condition, unused, and in the original packaging. Proof of purchase (invoice or receipt) is required for all refund requests.
To initiate a refund, please contact our customer service team. Provide your order number and reason for the refund. Our team will review your request and may ask for additional information or photos of the product. Once your refund request is approved, we will issue a return authorization and provide instructions for returning the item.
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for items, as we cannot guarantee that we will receive your returned item.
Once we receive the returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund at no additional cost.
Wincorn Medical reserves the right to modify this refund policy at any time. Changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date.